RETURN/EXCHANGE POLICY

We want you to love what you find at Atelier 27. If for any reason you are not completely happy with your purchase, we will accept exchanges or returns on full-price items for store credit only.

In-Store Purchases
 • Returns for store credit will be accepted within 3 days of purchase.
 • Items must be in their original, unworn, unwashed condition with all tags attached.
 • Store credit from returns may be applied to future in-store purchases only.

Online Purchases
 • You may request an exchange for store credit within 7 days of receiving your order.
 • Items must be returned unworn, unwashed, with original packaging and all tags attached.
 • To request a return, email us at hello@atelier27.net to receive a Return Authorization (RA) number.
 • Once your RA is issued, your return must be postmarked within 5 days to remain eligible.
 • Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
 • All returns must be approved in writing before being sent.

Final Sale Items
Due to the unique nature of our inventory, we do not accept returns or exchanges on the following:
 • Pre-loved items
 • Consignment pieces
 • Vintage garments
 • Swimwear
 • Undergarments
 • Jewelry
 • Sunglasses
 • Hats

We appreciate your understanding — we are a small, curated shop and your support means the world to us!


~ Atelier № 27